Last updated: February 01, 2025

Rehealth Software Solutions B.V. is a software company based in LEIDEN,

Netherlands providing home patient care/telemedicine services. Rehealth's office is

located at Langegracht 70 2312 NV LEIDEN. If you would like to contact us, you can

send an e-mail to info@rehealth.nl

1- Introduction

Rehealth on its own behalf and on behalf of its subsidiaries and/or subsidiaries, it

provides you with certain information related to telehealth and/or facilitates your

access to telemedicine and specialist medical services. Rehealth owns and operates

several publicly accessible websites and a variety of web-based and mobile

applications that require you to create an account to use the Reehalth platform.

ReHealth is committed to making patient care more accessible and efficient through

its app by facilitating online consultations and integrating medical devices that

measure vital health parameters and provides the basic requirements for home care.

Our services allow healthcare providers to securely manage your medical history

and provide continuous care.

Privacy-sensitive data, or personal data, are processed via Rehealth Software.

Rehealth considers careful handling of personal data to be of great importance.

Personal data are therefore carefully processed and secured by us.

This is done using online dialogue sessions between you and your doctor or nurse

and/or with features of the software that facilitate the management of home care

processes.

For more information about Rehealth platform go to https://rehealth.nl

2- Legal basis for processing personal information

To protect the personal data of our users, we have drafted this Privacy Policy to

comply with the EU General Data Protection Regulation (“GDPR”).

By using the Websites and/or the Platforms, you expressly agree to these Terms and

Conditions. If you do not agree to these Terms and Conditions, you should

immediately cease all use of and access to all of the Websites and Platforms.

3- Our principle of operation

Rehealth is responsible for managing your personal information in accordance with

this privacy policy. Rehealth ensures that your data is processed securely and in

compliance with applicable laws.

4- What information do we collect about you?

Information you provide to us:

This relates to information about you that you provide to us by filling in forms on our

website or by corresponding with us by phone, email or otherwise. This includes

information you provide when you sign up for our newsletter, create an account on

the platform, place an order, contact customer service or participate in other

(interactive) functions on our Website.

When you contact us

Whenever you contact us, we may collect information that personally identifies you,

including your name, telephone number, email address, or other information

(“contact information”).

When you visit our Platform

When you visit our Site, we may collect log data that automatically records

information about your visits. Such information may be your browser type, operating

system, the URL of the page that referred you, the different actions you performed,

and the IP address you used to access the Site. We may also collect the date and

time you accessed or left the Site and which pages you viewed.

Special personal data that you provide to us

This relates to information that you provide to us by using the platform or by filling in

forms on our website or by corresponding with us by phone, email or otherwise. This

includes information about health, medical history. We collect this data solely for the

benefit of doctors.

This data is used to enable the institution or its employees using the platform to

provide you with online consultations or to provide home care services without any

problems.

In addition to medical data, we also process personal data that you provide in the

context of special promotions and campaigns.

5- How do we use your personal information?

The platform allows doctors who are members of the platform to perform their work

independently of Rehealth and without being responsible in any way for the nature

and/or quality of the services provided by Rehealth. For the purpose of requested

online consultations, Rehealth collects your (medical) personal data for doctors. This

data resides in a secure environment on Rehealth's servers. These doctors, who are

independently responsible for data processing, have access to the relevant personal

and medical data and your past medication use.

6- Provision to third parties

We share your personal data with third parties to fulfill and verify our obligations,

including services and payments.

In addition to our own applications, we utilize third-party software solutions from

other organizations to ensure the highest quality services. We carefully select these

companies that meet the European Union's strict data protection regulations. We

ensure that personal data is used in accordance with Dutch legislation and GDPR

compliance. However, while we take great care in choosing our partners, the

responsibility for compliance by these third-party providers ultimately rests with them.

For your questions on this subject, you can reach us through our communication

channels.

7- Transfer to countries outside the EU

Rehealth has a global technical infrastructure. Although Rehealth tries to avoid this

as much as possible, it is possible that your (personal) data may be transferred to

countries outside the European Union, where the regulations on the protection of

privacy may not provide the same protection as in the European Union. An example

of this is if the physician you receive services from is located outside the EU, and

your data is transferred outside the EU when using Google Analytics or Amazon

cloud services. You agree that your data may be transferred to other countries

outside of Europe to the extent necessary. However, in such cases, Rehealth will

take appropriate measures about the use and security of your personal data as are

reasonably necessary to ensure that your data is protected as much as possible.

8- Management of Patient Information and Responsibility

As Rehealth, the security of our patients' health and personal information is our top

priority in the home patient care services we provide.

9- How Rehealth Protects Your Data

Rehealth takes comprehensive security measures to protect your data from

unauthorized access, loss, or misuse. We use your information securely and in

accordance with our policies and the laws and regulations in the Netherlands. We

have taken various technical and organizational security measures. These include:

● Encryption of data in transit and at rest.

● Secure HTTPS connections for data transfer.

● Rigorous access controls and logging to monitor data access.

● Firewall-protected servers are used.

● Rehealth data is stored in the EU on certified servers If the customer is EU

based

● Rehealth data is stored on certified servers in the respective country If the

customer is not located in the EU

● Rehealth uses secure ways of storing data files

10- Data Access and Retention

Data collected from patients are utilized and retained as dictated by applicable laws.

For medical-related information, this duration is typically a minimum of five years,

unless a different retention period is specified by a contractual agreement or

explicitly requested by the customer. Patients have the right to request the deletion

of their personal data directly from the Healthcare providers at any time, in

accordance with the established procedures for user data rights and deletion

managed by these Healthcare providers.

Detailed Information on Data Usage Below, you can find more specifics about how

your Healthcare providers handle your data:

● Purpose: To enable effective healthcare delivery via our app.

● Collected Data: Includes contact details, health status, and medical device

data.

● Data Sources: Directly from users and through integrated medical devices.

● Data Recipients: Healthcare providers involved in your care.

Access to your personal and health data by Rehealth B.V. is strictly limited to the

Data Protection Officer (DPO) and technical support staff and is only done under the

supervision of the healthcare organization when necessary to maintain or improve

the functionality of the application. Strict access controls and logging are

implemented to ensure compliance. All personnel accessing personal data are

bound by confidentiality agreements and are required to comply with GDPR.

11- Publication

We do not publish your (personal) data.

12- Your Rights

You have several rights under GDPR, including the right to access, correct, delete

the data we store, or transfer it to another provider. You also have the right to

withdraw consent and to object to certain uses of your data.

- The right to access your personal data

This enables you to receive a copy of the personal data we hold about you and

check that we are lawfully processing it.

- The right to rectification

You have a right to a correction that the processed personal data concerning you are

incorrect or incomplete. This right enables you to correct any incomplete or

inaccurate data we hold about you, though we may need to verify the accuracy of the

new data you provide.

- The right to erasure

This right enables you to ask us to delete or remove personal data where there is no

good reason to continue processing it. You also have the right to ask us to delete or

remove your personal data where we may have processed your information

unlawfully or where we are required to erase your personal data to comply with local

law. Note, however, that we may not always be able to comply with your request of

erasure for specific legal reasons, which will be notified to you, if applicable, at the

time of your request.

- The right to withdraw consent

This right enables you to withdraw consent when we rely on consent to process your

personal data. However, this will not affect the lawfulness of any processing carried

out before you withdraw your consent.

13- Reporting (security) incidents, data leaks

If it unexpectedly turns out that, despite the precautions taken, something has gone

wrong with the protection of your personal data, or we suspect this, we will report this

to the Dutch Data Protection Authority. If the breach of your personal data may have

unfavorable or negative consequences for you, we will inform you of this as soon as

possible.

For more details on these rights or to make a request, please contact our DPO.

14- Availability and maintenance

Rehealth will make every effort to deliver the Service and make it available as best

as possible but gives no guarantees with regard to its performance and does not

guarantee uninterrupted availability of the Service.

Contact If you have any concerns about how your data is handled or wish to inquire

further, please reach out to our DPO using the contact email info@rehealth.nl. For

any complaints or issues specifically related to health data stored on Healthcare

providers servers, we advise you to directly contact the relevant Healthcare

providers where your data is stored. They are responsible for managing and

safeguarding your health information in accordance with applicable laws.

Updates This Privacy Policy may be amended from time to time. The most recent

version of the Privacy Policy can be found on our applications. In the event of

changes that may affect you significantly, we will endeavor to inform you

immediately.

The Rehealth app does not involve any diagnosis or treatment, nor is it intended to

provide medical advice. All contents of the application are provided for informational

purposes only to support the cooperation between the healthcare professional and

the patient.

The privacy policy and terms of use set forth herein; It applies to the mobile

application of the Rehealth app published on the Google Play Store and IOS App

Store. By installing this application on your mobile device, you agree to the privacy

policy and terms of use contained in this text. If you do not agree to these terms, do

not install this application on your mobile device.